Returns and refunds

Last updated: October 21, 2026

We stand behind what we sell. Here’s how returns work, in our 5 stores and online.

Vacuums

30-day returns, no receipt needed.

Bags, filters, parts

Unopened: return within 30 days. No receipt needed.

Defective items

We replace them.

Vacuums: 30-day returns, no receipt needed

If your new vacuum doesn’t fit your floor cleaning needs, return it within 30 days of the purchase date. We refund the full purchase price, less any shipping costs, to the card you paid with or by check.

Bought in a store? Contact the store you bought it from during business hours. Bought online? Email Support@starks.com with your order number.

Bags, filters, parts and other items

Unopened items

Unopened bags, filters and parts can be returned within 30 days. No receipt needed – we look up the purchase in our system.

Defective or wrong items

We guarantee our products. If something is defective, or isn’t what our site showed, we replace it at no charge.

Email Support@starks.com with a photo of what you received, plus any close-ups that help. We’ll review your claim. If it’s approved, we send a replacement free of charge.

Exchanges

We exchange items only when they’re defective or damaged. Email Support@starks.com and we’ll send a return address once your claim is approved.

What we can’t take back

Returns we didn’t approve, and items that are used, opened or damaged, can’t be refunded or replaced.

Shipping a return

Email us first. We’ll give you the return address once your claim is approved.
You pay the shipping to send it back. Shipping costs aren’t refundable. If you get a refund, return shipping is taken out of it.
Shipping something over $75? Use a trackable service or buy shipping insurance. We can’t guarantee we’ll receive your return.
Delivery time for an exchanged item depends on where you live.

Refunds

Allow 3–5 business days after we receive your return for the refund to show up.

Still don’t see it? Check your bank account again, then your credit card company, then your bank. Posting a refund can take time. Still nothing? Email Support@starks.com.