Returns and Refunds Policy for Non-Vacuum Items
Stark’s Vacuums in Portland OR – Vancouver WA – Bend OR
We stand behind the quality of our products and guarantee our products 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user errors such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the best products and are happy to replace your order for any of the following reasons: The product is flawed. The product you received is different from the product originally represented on our site. Please email us at Support@starks.com with a photo of the product you received along with detailed shots you wish to include. We will use this information to investigate a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at Support@starks.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns or returns of items that are washed, worn, opened, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@starks.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@starks.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.