Privacy policy

Last updated: October 7, 2026

What Stark’s Vacuums collects when you visit starks.com, shop with us or contact us, what we do with it, and your choices.

Who we are

Stark’s Vacuums, 107 NE Grand Ave, Portland, OR 97232. Stores in Portland, Montavilla, Beaverton and Bend, Oregon, and Vancouver, Washington. Questions: Support@starks.com or 503-232-4101.

What we collect

What you give us

• Orders: name, billing and shipping address, email, phone. Card payments go through our payment processor (Authorize.Net). We don’t keep full card numbers on our website.
• Forms, calls, texts and emails: your name, contact details and what you tell us.
• Offers and sign-ups: name, email and mobile number when you claim an offer or join our list.
• In store: purchase, repair, rental and service plan records. Carpet cleaner rentals need a credit card and photo ID.

What we collect automatically

• Visit data: IP address, device and browser, pages viewed, how you found us, and actions like adding to cart.
• Cookies, pixels and tags from the companies listed below.
• Calls: our ads and pages use call tracking numbers from CallRail, which record the calling number, time and length of the call, and which ad or page led to it.

We don’t collect health information or other sensitive data, and we don’t knowingly collect data from children under 13.

How we use it

• To fill orders, repairs, rentals and service plans, and answer questions.
• To send order and repair updates.
• To send offers by email or text, only if you agreed.
• To see how our site and ads work, and improve them.
• To show our ads to people who visited our site (targeted advertising).
• To prevent fraud and spam, and to follow the law.

Cookies, analytics and ad tools on our site

• Google Tag Manager: loads the tools below.
• Google Analytics 4: site statistics.
• Google Ads: measures ad results and shows our ads.
• Meta Pixel (Facebook, Instagram): ad measurement and targeted ads.
• Microsoft Advertising (Bing): ad measurement and targeted ads.
• LinkedIn Insight Tag: ad measurement.
• The Trade Desk: display ad measurement and targeted ads.
• Klaviyo: email sign-ups and emails.
• CallRail: call tracking.
• Jetpack and WooCommerce Analytics: store statistics.
• WooCommerce order attribution: which visit or ad led to an order.
• Gravity Forms: our website forms.
• Authorize.Net: card payments.
• Akismet and Cloudflare: spam and security protection.

You can block or delete cookies in your browser settings. You can also opt out of personalized ads through Google and optout.aboutads.info.

Email and text messages

We only send marketing emails or texts if you agree. Agreeing is never required to buy anything. Every email has an unsubscribe link. For texts, reply STOP to stop or HELP for help. Message and data rates may apply. Message frequency varies.

We don’t share your mobile number or text consent with other companies for their own marketing.

Who we share it with

• Service providers that help us run the business (payments, shipping, email, texting, call tracking, analytics, ads, hosting). They may use it only for us.
• Ad platforms listed above, through their tags, for ad measurement and targeted ads.
• Vacuum makers, when you ask us to handle a warranty claim.
• Authorities, when the law requires it, or to protect our customers and business.

Your privacy rights

Wherever you live, you can ask us to:

• Tell you whether we have your personal information, and show it to you.
• Give you a list of the specific companies we’ve shared it with.
• Correct it.
• Delete it.
• Send you a copy you can take elsewhere.
• Stop using it for targeted ads, selling it, or profiling you for important decisions.

To ask, email Support@starks.com or call 503-232-4101. We’ll check it’s really you, then answer within 30 days (up to 45 more if we need it, and we’ll tell you why). It’s free. If we say no, you can appeal by replying to our answer. If you’re in Oregon and still not satisfied, you can contact the Oregon Department of Justice.

These rights reflect the Oregon Consumer Privacy Act. We offer them to all customers, including in Washington.

Security

We use reasonable safeguards to protect your information. No system is perfectly secure. If a data breach affects your information, we’ll notify you as Oregon and Washington law require.

Other websites

Links to other sites, like vacuum makers or maps, follow those sites’ own privacy policies.

Changes

We’ll post changes here and update the date at the top.